Course Name:

Course Code:

Semester:

Course Type:

Course Language:

Theory:

Credit:

ECTS:

Quality Management and Productivity

KMU 310

6th

Elective

English

3 hours/week

3

4

Course objective:

• To introduce the fundamental concepts of quality
• To explain the quality management components
• To explain the evolution of quality
• To explain the Deming’s Principles, Total Quality Management (TQM)
• To explain the process approach and quality tools and techniques for process improvement
• To explain the dimensions of quality in different areas of society
• To introduce the fundamental quality standards

Learning outcomes:

• To be able to understand the concepts of quality
• To be able to understand quality management components
• To be able to understand Deming’s Principles, TQM
• To be able to understand process approach
• To be able to understand quality tools and techniques for process improvement
• To be able to classify the dimensions of quality in different areas of society
• To learn the fundamental quality management standards

Text-book:

• Quality Productivity and Competitive Position

References:

• Juran's Quality Handbook, Sixth Edition Nicholas, J., 1998,

• Competitive Manufacturing Management, Irwin/McGraw Hill, USA
• Kalite Yönetimi Kuram, İlkeler, Uygulamalar Prof. Dr. Hasan Şimşek Seçkin Yayıncılık, Mart 2010
• Quality Management for Organizational Excellence, Goetsch, D. L. ve Davis, S. B., 2014, 7th Edition, Pearson, Great Britain.

Grading:

Presentation:

Final Exam:

Full Attendance:

Quantity

1

1

-

Total Percentage

40%

60%

5% Bonus